At Pole Star Furniture Private Limited, we strive to provide a seamless experience for ordering, delivery, and cancellations. Please read the following carefully to understand our policies.
1) Placing an Order
All orders must be placed through polestarfurniture.in.
Customers are responsible for providing accurate shipping information, including address, phone number, and contact details.
Once an order is placed, you will receive a confirmation email with order details and expected delivery timeline.
Please review your order carefully; changes cannot be guaranteed once confirmed.
2) Delivery of Orders
Orders will be delivered only to the address provided at the time of purchase. Delivery cannot be redirected.
Pole Star Furniture Private Limited will attempt delivery once. If you are unavailable or fail to authorize someone to receive the order, the package will be returned to us.
Customers can arrange a second delivery attempt by contacting +91-9343260033.
Orders may be considered executed in the following cases:
Incorrect or untraceable address
Recipient not available or premises locked
Wrong phone number or unreachable contact
Recipient refuses delivery
Delivery accepted by someone authorized by the customer
3) Cancellation Policy
Email: sales@polestarfurniture.in
WhatsApp / Phone: +91-9343260033
In exceptional cases such as product unavailability, payment issues, or operational disruptions, Pole Star Furniture Private Limited reserves the right to cancel an order. Customers will be notified immediately, and a full refund will be issued to the original payment method within 5–7 working days.
4) Important Notes
Once an order has been shipped, it is treated as final and cannot be cancelled, modified, or refunded.
Customers are responsible for ensuring their delivery details are accurate. Pole Star Furniture Private Limited is not liable for delivery failures due to incorrect information.
5) Contact Us
For any questions or assistance regarding your order or cancellations, you can reach us at:
Email: sales@polestarfurniture.in
WhatsApp / Phone: +91-9343260033
