At Pole Star Furniture Private Limited, we ensure every product reaches you in perfect condition. Please read our policy carefully to understand how replacements and refunds work.
1) Replacement Requests
Time Frame: You must place a replacement request within 48 hours of delivery.
Photo & Video Requirement: Include clear photos and unboxing videos showing the damaged, incorrect, or spoiled product.
Eligibility: Replacements are accepted only for:
Products damaged or spoiled during transit
Products received in tampered or damaged packaging
Wrong products delivered
Expired products delivered
Product(s) with physical damage
Incomplete orders or missing items
Packages marked as delivered but item(s) not received
After reviewing your request and photos, we will investigate the issue. If approved, a replacement of the same product will be arranged.
2) Refunds
Refunds are only issued if a replacement cannot be provided due to stock unavailability.
Refunds will be credited to the original mode of payment (debit/credit card, bank, wallet, etc.) within 5–7 business days after approval.
If the refund is delayed, please contact your bank or card provider first. If the issue persists, reach out to us.
3) When Replacements/Refunds Are Not Accepted
We cannot process requests if:
The product has been opened, altered, or used
Original packaging, mono cartons, labels, or price tags are missing
Free gifts, accessories, or bundled items are missing
The request is made after 48 hours of delivery
The product is not damaged, incorrect, or expired
The product has altered or missing serial numbers
4) Important Notes
Replacements can only be requested for the same product delivered in a damaged, incorrect, or tampered condition.
Exchanges for different products are not allowed.
Requests are applicable only for orders placed on polestarfurniture.in.
5) Contact Us
For any questions or assistance with your order, please reach out to us:
Email: sales@polestarfurniture.in
WhatsApp / Phone: +91-9343260033
